Public Zoom Workshops Melbourne
November 2020, December 2020, January 2021
Professional Customer Service Skills Masterclass
Course: Professional Customer Service Skills Masterclass
Duration: 5 x 1 hour ‘Zoom’ modules
Pricing & Payment
$1,795.00 (GST inclusive)
Status: Bookings now open
Certificates: Laminated & individually signed certificate on completion
DATE & TIME
Tuesday, 10 November 2020
Tuesday, 17 November 2020
Tuesday, 24 November 2020
Tuesday, 1 December 2020
Tuesday, 8 December 2020
Wednesday, 2 December 2020
Wednesday, 9 December 2020
Wednesday, 16 December 2020
Wednesday, 23 December 2020
Wednesday, 13 January 2020
Tuesday, 12 January 2020
Tuesday, 19 January 2020
Tuesday, 2 February 2020
Tuesday, 9 February 2020
Tuesday, 16 February 2020
Understanding Sales interplay
Customer expectations & beliefs
Lets look at your ‘Sales Centricity’
Cold Calling – Phone & Face to Face
Selling yourself first
How to manage your customer
Developing your personality based selling style
Dealing with Gatekeeper issues
Quick rapport building techniques
Dealing with price objections
Living with CRM
Time management techniques
Closing techniques and tips
Nerve control tips when dealing with difficult client
Maintaining a positive sales mindset
Learn to read body Language
Who Should Attend This Course?
This interactive one day workshop is ideal for (experienced and new) sales professionals wanting build on their existing skills and take them to the next level.
It is equally suitable to all forms of commercial and industrial sales.
Whether your sales experience has been for just a few months or a few years you will benefit from out proven techniques.
No advance preparation is necessary.
What Will I Learn?
The course is fully interactive and is specifically designed to improve your reflex sales skills and conversion rate irrespective of your industry niche and current expertise.
We will teach you a variety of skills ensuring you have clearer awareness of your sales strengths and show you techniques that are consistent with your personality.
Your reflex selling skills whether you mainly sell by face to face or phone that we will focus our attention.
Selling can be difficult profession however with professional training and guidance we can show you how to be personally more effective, confident and off course improve your monthly sales.
During this fascinating one day workshop you will learn that its not your product knowledge that is the key to your success its your ‘sales mindsets’.
We will show you ad different perspective to your current view of both your sales role and how you view your clients. We will discuss core topics and suggest ways for dealing with barriers to top sales performance including gatekeeper and rejection issues.