SYDNEY(02) 9413 8462
MELBOURNE(03) 9909 0524
BRISBANE(07) 3014 0545
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Public Zoom Workshops Melbourne

November 2020, December 2020, January 2021

Sales Training Australia Public Workshops Melbourne

Professional Customer Service Skills Masterclass

Course Details

Course: Professional Customer Service Skills Masterclass

Duration: 5 x 1 hour ‘Zoom’ modules

Pricing & Payment

$1,795.00 (GST inclusive)

Payment Options:

Further Information

Status: Bookings now open

Certificates: Laminated & individually signed certificate on completion

Course Dates

WHEN

MODULE

DATE & TIME

November 2020
5 x 1 hour modules

Module 1

Tuesday, 10 November 2020
2pm - 3pm

Module 2

Tuesday, 17 November 2020
2pm - 3pm

Module 3

Tuesday, 24 November 2020
2pm - 3pm

Module 4

Tuesday, 1 December 2020
2pm - 3pm

Module 5

Tuesday, 8 December 2020
2pm - 3pm

December 2020
5 x 1 hour modules

Module 1

Wednesday, 2 December 2020
2pm - 3pm

Module 2

Wednesday, 9 December 2020
2pm - 3pm

Module 3

Wednesday, 16 December 2020
2pm - 3pm

Module 4

Wednesday, 23 December 2020
2pm - 3pm

Module 5

Wednesday, 13 January 2020
2pm - 3pm

January 2020
5 x 1 hour modules

Module 1

Tuesday, 12 January 2020
2pm - 3pm

Module 2

Tuesday, 19 January 2020
2pm - 3pm

Module 3

Tuesday, 2 February 2020
2pm - 3pm

Module 4

Tuesday, 9 February 2020
2pm - 3pm

Module 5

Tuesday, 16 February 2020
2pm - 3pm

Topics Covered

R

Understanding Sales interplay

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Customer expectations & beliefs

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Lets look at your ‘Sales Centricity’

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Cold Calling – Phone & Face to Face

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Selling yourself first

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How to manage your customer

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Developing your personality based selling style

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Dealing with Gatekeeper issues

R

Quick rapport building techniques

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Dealing with price objections

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Living with CRM

R

Time management techniques

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Closing techniques and tips

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Staying motivated

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Nerve control tips when dealing with difficult client

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Maintaining a positive sales mindset

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Learn to read body Language

Who Should Attend This Course?

 This interactive one day workshop is ideal for (experienced and new) sales professionals wanting build on their existing skills and take them to the next level.

It is equally suitable to all forms of commercial and industrial sales.

Whether your sales experience has been for just a few months or a few years you will benefit from out proven techniques.

No advance preparation is necessary.

What Will I Learn?

The course is fully interactive and is specifically designed to improve your reflex sales skills and conversion rate irrespective of your industry niche and current expertise.

We will teach you a variety of skills ensuring you have clearer awareness of your sales strengths and show you techniques that are consistent with your personality.

Your reflex selling skills whether you mainly sell by face to face or phone that we will focus our attention.

Selling can be difficult profession however with professional training and guidance we can show you how to be personally more effective, confident and off course improve your monthly sales.

During this fascinating one day workshop you will learn that its not your product knowledge that is the key to your success its your ‘sales mindsets’.

We will show you ad different perspective to your current view of both your sales role and how you view your clients. We will discuss core topics and suggest ways for dealing with barriers to top sales performance including gatekeeper and rejection issues.

Sydney

Level 5, 115 Pitt Street, Sydney
(02) 9413 8462

Melbourne

566 St Kilda Road, Melbourne
(03) 9909 0524

Brisbane

Level 20, 300 Queen Street, Brisbane
(07) 3014 0545

Sales Training Australia - Established 1999